Support

Direct Access to the Right Team

Whether you are executing a trade, onboarding as a supplier, or evaluating market intelligence coverage, every channel below connects to a specialist.

Support Channels

Buyer Support

Account setup, order tracking, RFQ responses, and platform navigation for active buyers.

Open Terminal

Supplier Onboarding

Listing setup, documentation requirements, COA uploads, and product catalog configuration.

Start Onboarding

RFQ Support

Active quote lifecycle: response windows, counteroffers, compliance flags, and quote expiry.

View Active RFQs

Market Brief Request

Subscribe to daily intelligence briefs covering pricing, flows, and regulatory signals.

View Briefs

Investor Contact

Investment inquiries, partnership proposals, and institutional engagement.

Investor Page

General Inquiry

Platform questions, press inquiries, or anything not covered above.

Email Us

Contact

Send us a message directly

Or email us at joseph@canideal.com — we respond within one business day.

Terminal Access

In-platform support is available inside the terminal

Authenticated users can access the AI assistant, real-time RFQ tracking, and account management directly from the CanIDeal terminal.